DynaVap 90 day 100% Satisfaction Guarantee

If you are dissatisfied with a DynaVap manufactured product you purchased from DynaVap, please return it for a full refund within 90 days of your order date, no questions asked.  This 90-day 100% Satisfaction Guarantee covers all DynaVap Manufactured devices purchased directly from Dynavap.com. Products covered by this guarantee include The ‘M’, the ‘B’, VonG, Omni, and WoodWynd Devices as well as tips, caps, condensers, spinning mouthpieces, the Armored Cap, DynaCoil, and SlingStash.

• The product does not need to be returned with the original packaging. 
• All returns must be from the original purchaser with proof of purchase. 
• Gifts - The customer must provide a connection to the original purchaser, such as an order number or proof of purchase. A DynaVap online store credit will be issued for gift returns.   
• The customer is responsible for any return shipping charges. 
• DynaVap will only refund the cost of the goods returned. We will not refund shipping charges or any duties or taxes paid. 
• The refund will be processed after the return has been received and processed at DynaVap.

HOW TO SEND US A RETURN:

First please send us a return request. After you request has been accepted you will be provided instructions for the return.

To be able to process your return quickly please include your Name, Order Number, and Reason for Return to: 

DV Fulfillment
ATTN: Returns/Exchange
6371 North Towne Rd.
Windsor, WI 53598

Once we receive and accept the return, a refund will be processed. Once the refund is processed, you will receive an automatic email confirmation. Please allow 3-5 business days for funds to be returned to the card used for purchase. 

WARRANTY CLAIMS

If you have any problem with something you purchased from DynaVap.com, please reach out to Customer Support immediately so we can help you with a resolution. Customers may be required to send a photo(s) and video(s) and may have to send the product back for inspection.

It is important to note that nothing lasts forever or handles every abuse. The following conditions apply regardless of when you made your purchase.

Sorry, we cannot accept returns for:

• Products damaged by misuse, negligence, improper care
• Products showing extreme abuse or unusual wear and tear
• Products lost or damaged through natural disasters, fire, accidents, drops, or personal misplacement
• Products with missing parts or pieces, or brands we don’t sell
• Products sold in multiples, such as 3-packs, but returned individually
• Products that have been contaminated or soiled beyond a reasonable expectation
• Repetitive abuse of our return policy
• Minor imperfections with the coloring on any of the colored devices
• All Merchandise Sales are Final 

DynaVap Manufactured Devices:

• We will take care of any Functional Issues on Covered Devices forever. “Covered Devices” include:
  • The ‘B’, The ‘M’, VonG, Omni, tips, metal stems (not wood, not glass), and condensers
• This does not include:
  • Caps, CCDs, O-rings, or other accessories
• Cosmetic defects are not covered under the Warranty (unless the claim is made within 90 days, based on the 100%  Satisfaction Guarantee)
• We may need to replace your item with a comparable product depending on the current inventory. 
• The Warranty Excludes limited-run products, giveaway items, second-hand purchases, and customized items.