EU Refund Policy

EU Refund & Warranty Policy

100% Satisfaction Guarantee

We stand by the quality and performance of our products. If you are unsatisfied with a DynaVap-manufactured product purchased directly from DynaVap.com, you may return it within 90 days of your order date for a full refund—no questions asked.

Covered Products:

• The ‘M’, the ‘B’, VonG, Omni, HyperDyn, and UniDyn devices

• Tips, Standard Caps, Condensers, Spinning Mouthpieces, the Armored Cap, T.H.C. and BallR Caps, DynaCoil, and SlingStash.

Return Conditions:

• Original packaging is not required.

• Returns must be from the original purchaser with proof of purchase.

• Gifts: The recipient must provide a connection to the original purchaser (e.g., order number or proof of purchase). Gift returns will receive store credit.

• Customers are responsible for return shipping costs.

• Refunds cover the product cost only (shipping, duties, and taxes are non-refundable).

• Refunds are processed upon receipt and approval of the return.

Warranty Claims

If you experience any issues with a product purchased from DynaVap.eu, contact Customer Support for assistance. You may be required to provide photos/videos or return the product for inspection.

Exclusions (Regardless of Purchase Date):

• Damage due to misuse, negligence, or improper care

• Extreme wear and tear or excessive abuse

• Lost or damaged items due to natural disasters, fire, accidents, or misplacement

• Missing parts or non-DynaVap-branded products

• Products sold in multiples (e.g., 3-packs) but returned individually

• Contaminated or soiled products beyond reasonable expectations

• Repeated abuse of the return policy

• Minor cosmetic imperfections on colored devices

DynaVap Manufactured Devices Warranty

We cover functional issues on the following devices indefinitely:

• The ‘B’, The ‘M’, VonG, Omni, HyerDyn, UniDyn, T.H.C. & BallR Cap, Tips, Metal stems (not wood or glass), and Condensers.

Not Covered:

• CCDs, O-rings, Replacement Media, and Accessories.

• Wood and Glass stems unless claimed within 90 days under the 100% Satisfaction Guarantee.

• Cosmetic defects unless claimed within 90 days under the 100% Satisfaction Guarantee.

• Limited-run products, Giveaways, Second-Hand Purchases, and Customized Items.

• Replacement products may vary or be unavailable based on inventory.

DynaVap Standard Cap Warranty

• Caps are Covered under the 90 day 100% Satisfaction Guarantee.

• For defects within 90 day 100% Satisfaction Guarantee: Customers must show proof of the cap destroyed and provide a photo (with their name or order number visible). A replacement will be sent at no charge, including shipping.

• After 90 days: The same process applies, but customers cover shipping costs. A coupon for a free cap will be issued instead.

Third-Party Product Warranty

• Manufacturing defects must be reported within 14 days of receiving the order.

• Proof of defect and possible return may be required.

• Covered third-party items include, but are not limited to, water pipes, grinders, glass products, and DynaStashes.

Induction Heater Warranty

• ISPIRE Wand: 2-year manufacturer warranty. Claims must be made directly with DynaVap Customer Service. Proof of purchase is required.

Lighters & Torches Warranty

• Covered for 90 days from the original purchase date.

• After 90 days, customers should contact the manufacturer directly for assistance.

DynaVap Bundles

• If part of a bundle, partial credit may be issued based on the bundle pricing.

Retail Purchases

If purchased from a retail location or website, contact the retailer directly for assistance. If you are unable to resolve the issue, contact DynaVap Customer Support.

How to Return a Product

Include your name, order number, and reason for return, and ship to:

FAO Franklins International LTD

ATTN: DynaVap Return

54 Scarva Rd.

Banbridge, Co. Down BT32 3AU

Northern Ireland

Refunds are processed upon receipt and approval of the return. A confirmation email will be sent once processed. Please allow 3-5 business days for the funds to reflect in your account.

Late or Missing Refunds

• Allow 3-4 business days for funds to appear.

• If the refund is not received, contact your bank.

• If issues persist, reach out to DynaVap Customer Support.

Exchanges

Customers are responsible for return shipping. Exchanges are processed by refunding the original purchase and requiring a new order.

Gift Returns

• If marked as a gift at purchase, store credit will be issued upon return.

• Without proof of purchase, store credit is given at the current price.