US Shipping Policy
Discreet Shipping
DynaVap ensures 100% discreet shipping.
Order Processing & Shipping Time
Orders are processed and shipped within 24-48 business hours after payment confirmation.
Warehouse business hours: Monday – Friday, 9:00 AM - 4:00 PM CST (excluding national holidays).
All efforts are made to minimize shipment delays.
Transit Times
Domestic: Up to 10 business days, depending on location and carrier.
International: Typically up to 21 days, but may vary by destination and carrier.
UPS: 3-5 days
USPS: 7-21 days (some destinations may take longer).
Order Modifications
Orders cannot be modified once paid and processed.
If you haven't received a tracking number, contact Customer Support immediately.
Requests to exchange or add items in the order notes will not be accepted.
Missing Items
If an item is missing, contact Customer Support immediately with your packing slip and received items.
Delivery Issues
If your order is delayed beyond the estimated timeframe or marked as delivered but not received within 48 hours, contact Customer Support.
International Shipping
DynaVap ships internationally, with some country restrictions.
Customers are responsible for ensuring compliance with local import laws.
Countries We Do Not Ship To:
Retail Orders: Russia, Serbia, Brazil, Mexico, India, Turkey, Thailand, Venezuela, Colombia, Hong Kong.
Temporary Restrictions: Ukraine, Belarus.
Find a Store for local retailers.
Shipping Carriers
Domestic: USPS or UPS.
International: UPS or USPS.
Freight Forwarding Services: DynaVap is not responsible for issues with third-party freight forwarders. No refunds will be issued.
UPS International Shipments
Duties & taxes must be prepaid at checkout.
Use the shopping cart for an estimate before checkout.
USPS International Shipments
Duties & taxes are not prepaid and must be paid upon delivery.
Longer transit times (7-21 days).
Package Protection is strongly recommended.
Refused International Orders
Orders refused at customs will only be refunded if returned in original condition.
Shipping fees are non-refundable.
Package Protection
Protect your order for ~3.5% of its value for a fast replacement if lost or damaged.
Lost or Stolen Packages
If marked "delivered" but not received, wait 48 hours before contacting Customer Support.
Domestic orders: Allow up to 10 business days.
International orders: Allow up to 15 business days.
Damaged Goods
Report damage within 7 days of confirmed delivery with photo evidence.
Covers: Dents, scratches, broken components
Not covered: Packaging damage
What We Do Not Cover
Incorrect addresses provided by customers.
Delays caused by carriers (USPS, UPS, FedEx, etc.).
Orders stuck in customs.
Claims Process
Submit a claim with your order number, issue description, and photos if applicable.
Contact Form
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