DynaVap Shipping Policy

DynaVap offers 100% discreet shipping.

DISPATCH TIMES

Orders are usually dispatched within 1-2 business days of payment of the order. Our fulfillment department operates Monday – Friday 9-4CST. Except for national holidays, at which time the fulfillment department will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Transit Time Domestically

In general, domestic shipments are in transit for 7-10 business days or less. These times may vary.

Transit time Internationally

Generally, orders shipped internationally are in transit for 3 – 15 days. These items may vary depending on the shipping destination and the chosen shipping option.

Change Of Delivery Address

Please verify the delivery address before placing your order. We can change the address at any time before the order has a tracking number attached. Once the tracking number is attached we can no longer make any changes, please contact us so we can contact the delivery service and work with you and get you your package. 

Delivery Time Exceeded

If the delivery time has exceeded the forecasted time or if your package does not arrive within 72 hours after receiving the delivery confirmation, please contact us so that we can conduct an investigation.

INTERNATIONAL SHIPMENTS

DynaVap does ship internationally, with a few exceptions. Shipping and handling costs are non-refundable. Zonos calculates duty fees and taxes, and we cannot make any adjustments to these fees. To know what the fees will cost you beforehand, add items to your cart, before checking out, for an estimate.

Countries DynaVap does not ship Retail Orders to Russia, Serbia, Brazil, Mexico, India, Turkey, Thailand, Venezuela

Temporary Countries we are not shipping Retail Orders to Ukraine, Belarus

*Please check out our Where to Buy section for retailers in your area offering our products*

CARRIERS

Domestic (USA) shipments ship via USPS or UPS.

International shipments ship via DHL or USPS.

For any orders being delivered through a freight forwarding service, we are not responsible for any delivery issues that may occur. Any orders returned will be refunded except for the shipping fee. If the package is confiscated and not returned, no refund will be issued.

**International orders that are refused by a customer at Customs will NOT be refunded. Please know your country's duty & tax rates before your order is placed. No refund will be offered in these refusal cases.**

PACKAGE PROTECTION

With our Package Protection, there’s no need to wait weeks (or longer) for claims to be processed by shipping carriers. For only ~3.5% of the package value, protect 100% of your parcel and receive a replacement as soon as we receive your claim.

WHAT WE DEEM AS LOST OR STOLEN:

The carrier status states "delivered", but you have not received it. Depending on where you live, we ask that you allow up to 10 business days for United States domestic shipments (15 days for international shipments, including Canada) for your parcel to be delivered. 

Sometimes the carrier prematurely marks your package as delivered and tries a redelivery, please allow 48 hours before contacting Customer Support. 

WHAT WE DEEM AS DAMAGED GOODS:

Items arrive damaged in transit - the product is dented, scratched, or contains a broken element. This does not include product packaging. Some of your order is missing due to the package opening and being lost in transit. If your product is damaged, you have seven (7) days from the confirmed delivery date to report damage with photographic evidence.

WHAT WE DO NOT COVER:

Missing parcels or redelivery fees due to incorrect address information provided by you. Delays in transit, are the responsibility of carriers like USPS, UPS, FedEx, etc. Order marked as unfulfilled or unshipped. This may be due to inventory issues or order delays. Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your courier and pay the required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from your refund.

HOW TO SUBMIT YOUR CLAIM:

If your parcel is lost or damaged, please contact customer service here Contact Form.

We will need your order number, description of the issue, and photos if applicable.

ORDER ISSUE INQUIRIES 

If something is missing from the order, customers will be required to send a picture of everything that was received in the order as well as the packing slip (options available will be decided by the customer service representative based on the issue) to reship the missing item or refund.

We are not able to make any changes to orders once they are processed. If you need to modify an order and you have not received tracking information, please contact customer service. The order will be canceled and refunded so a new order can be placed by you with the updated items.  

If the order has been processed and you have received tracking information, and a modification was needed, a separate order may need to be made for the additional item(s). If you need to remove an item from the order, the order will need to be delivered, and the item(s) will need to be sent back for a refund. Please refer to our return policy.

We cannot accept any requests to swap out or add any additional items placed in the notes section of your order.

For all customer service inquiries, please submit an inquiry with Customer Support.