EU Shipping Policy
Discreet Shipping
We ensure 100% discreet shipping.
Order Processing & Shipping Time
All orders are shipped from our shipping partner in Northern Ireland.
Most Shipments Qualify for Duty Free shipping. (Please refer to the list below for countries that may still be subject to import duties upon arrival.)
Orders are processed and shipped within 24-48 business hours after payment confirmation.
Warehouse business hours: Monday – Thursday (excluding national holidays).
All efforts are made to minimize shipment delays.
Transit Times
Typically up to 15 days, but may vary by destination and carrier.
UPS: 3-5 days
USPS: 7-15 days (some destinations may take longer).
Order Modifications
Orders cannot be modified once paid and processed.
If you haven't received a tracking number, contact Customer Support immediately.
Requests to exchange or add items in the order notes will not be accepted.
Missing Items
If an item is missing, contact Customer Support immediately with your packing slip and received items.
Delivery Issues
If your order is delayed beyond the estimated timeframe or marked as delivered but not received within 48 hours, contact Customer Support.
COUNTRIES WE SHIP TO VIA OUR EUROPEAN WEBSHOP:
*countries in BOLD are not part of the EU and may incur Duty Fees
Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain (except for Las Palmas and Santa Cruz de Tenerife Provinces), Sweden, Switzerland, Turkey, United Kingdom, Vatican City
Countries temporarily suspended from shipping: Canary Islands, Ukraine, Russia
*Please check out our Find a Store section for retailers in your area offering our products*
Shipping Carriers
Shipments are sent using local carriers like Royal Mail, PostNL, DPD, UPS, and DHL. Your final delivery may be provided by your local postal carrier.
Refused International Orders
Orders refused at customs will only be refunded if returned in original condition.
Shipping fees are non-refundable.
Lost or Stolen Packages
If marked "delivered" but not received, wait 48 hours before contacting Customer Support.
Allow up to 15 business days for Delivery.
Damaged Goods
Report damage within 7 days of confirmed delivery with photo evidence.
Covers dents, scratches, broken components (not packaging).
What We Do Not Cover
Incorrect addresses provided by customers.
Delays caused by carriers (USPS, UPS, FedEx, etc.).
Orders stuck in customs.
Claims Process
Submit a claim with your order number, issue description, and photos if applicable.
Contact Form
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