DynaVap EU Shipping Policy

Discreet Shipping

We ensure 100% discreet shipping.

Order Processing & Shipping Time

• All orders are shipped from our shipping partner in Northern Ireland.
  
  

• Most Shipments Qualify for Duty Free shipping. (Please refer to the list below for countries that may still be subject to import duties upon arrival.)
  
  

• Orders are processed and shipped within 24-48 business hours after payment confirmation.
  
  

• Warehouse business hours: Monday – Thursday (excluding national holidays).
  
  

• All efforts are made to minimize shipment delays.
  
  

Transit Times

• Up to 15 days, but may vary by destination and carrier.
  
  

Order Modifications

• Orders cannot be modified once paid and processed.
  
  

• If you haven't received a tracking number, contact Customer Support immediately. 
  
  

• Requests to exchange or add items in the order notes will not be accepted. 

Damaged or Missing Items

• Report damage or missing items within 7 days of confirmed delivery. Customers will be required to show photo proof of the damage or missing item.  

COUNTRIES WE SHIP TO VIA OUR EUROPEAN WEBSHOP:

*countries in BOLD are not part of the EU and may incur Duty Fees

*Customers are responsible for ensuring compliance with local import laws.*

Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain (except for Las Palmas and Santa Cruz de Tenerife Provinces), Sweden, Switzerland, Turkey, United Kingdom, Vatican City 

Countries temporarily suspended from shipping: Ukraine, Russia

*Please check out our Find a Store section for retailers in your area offering our products*

Shipping Carriers

• Shipments are sent using local carriers Royal Mail & UPS. 

Your final delivery may be provided by your local postal carrier.

Refused International Orders

• Orders refused at customs will only be refunded if returned in original condition.
  
  

• Shipping fees are non-refundable.
  
  

Delivery Issues

• If tracking shows "delivered" but has not been received, wait 48 hours before contacting Customer Support.
  
  

• Allow up to 15 business days for Delivery.
  
  

What We Do Not Cover

• Incorrect addresses provided by customers.
  
  

• Delays caused by carriers.
  
  

• Orders stuck or confiscated in customs.
  
  

Claims Process

Please contact DynaVap Customer Support to Submit a Package Claim.  Provide your order number, issue description, and photos if applicable.