Shipping policy

Discreet Shipping

DynaVap ensures 100% discreet shipping.

Order Processing & Shipping Time

• Orders are processed and shipped within 24-48 business hours after payment confirmation.
  
  

• Warehouse business hours: Monday – Friday, 9:00 AM - 4:00 PM CST (excluding national holidays).
  
  

• All efforts are made to minimize shipment delays.
  
  

Transit Times

• Domestic: Up to 10 business days, depending on location and carrier.
  
  

• International: Up to 21 business days, depending on location and carrier.
  
  

Order Modifications

• Orders cannot be modified once paid and processed. If you would like to make changes to your order, the current order will need to be canceled and a new order submitted with the updated items. 
  
  

• If you haven't received a tracking number, contact Customer Support immediately.
  
  

• Requests to exchange or add items in the order notes will not be accepted.
  
  

Damaged or Missing Items

• Report damage or missing items within 7 days of confirmed delivery. Customers will be required to show photo proof of the damage or missing item. 

Delivery Issues

• If your order is delayed beyond the estimated timeframe or marked as delivered but not received within 48 hours, contact Customer Support.
  
  

International Shipping

• DynaVap ships internationally, with some country restrictions.
  
  

• Customers are responsible for ensuring compliance with local import laws.
  
  
  

Countries We Do Not Ship To:

• Retail Orders: Russia, Serbia, Venezuela, China, North Korea, Cuba, Haiti, Libya, Somalia, Sudan, Syria, Yemen, Tajikistan 
  
  

• Temporary Restrictions: Ukraine, Belarus
  
  

Follow this link to locate a store near you: Find a Store.

Battery Shipping Limitations

Loose Batteries are not able to be shipped to PO Boxes, APO/FPO, or Military address Boxes. A Physical Shipping Address is Required.

Shipping Carriers

• Domestic: USPS or UPS.
  
  

• International: APC, UPS, or USPS.
  
  

• Freight Forwarding Services: DynaVap is not responsible for issues with third-party freight forwarders. No refunds will be issued if lost or not delivered. 
  
  

International Shipments

• Duties & taxes are prepaid at checkout. Excluding UPS & USPS shipments. 
  
  

• Use the shopping cart for an estimate before checkout.
  
  

• Package Protection is strongly recommended.
  
  

Refused International Orders

• Orders refused at customs will only be refunded if returned in original condition.
  
  

• Shipping and Package Protection fees are non-refundable.
  
  

Package Protection

• Protect your order for ~3.5% of its value for a fast replacement if lost or damaged.

• If a shipment is lost, not delivered, or damaged a Shipping Claim will be required before a replacement will be shipped. An in store credit will be issued if a refund is requested. 
  
  

Lost Stolen or Damaged Packages

• If marked "delivered" but not received, wait 48 hours before contacting Customer Support.

• Report damage or missing items within 7 days of confirmed delivery. Customers will be required to show photo proof of the damage or missing item. 
  
  

• Domestic orders: Allow up to 10 business days.
  
  

• International orders: Allow up to 21 business days.
  
  

What We Do Not Cover

• Incorrect addresses provided by customers. 
  
  

• Delays caused by carriers.
  
  

• Orders stuck or confiscated in customs

Claims Process

Please contact DynaVap Customer Support to Submit a Package Claim.  Provide your order number, issue description, and photos if applicable.