Package Protection

Package protection is completely optional.  If you do not want package protection on your order, please make sure to uncheck the box at check out. 

PACKAGE PROTECTION

With our Package Protection, there’s no need to wait weeks (or longer) for claims to be processed by shipping carriers. For only ~3.5% of the package value, protect 100% of your parcel and receive a replacement as soon as we receive your claim.

WHAT WE DEEM AS LOST OR STOLEN:

The carrier status states "delivered", but you have not received it. Depending on where you live, we ask that you allow up to 10 business days for United States domestic shipments (15 days for international shipments, including Canada) for your parcel to be delivered. 

Sometimes the carrier prematurely marks your package as delivered and tries a redelivery, please allow 48 hours before contacting Customer Support. 

WHAT WE DEEM AS DAMAGED GOODS:

Items arrive damaged in transit - the product is dented, scratched, or contains a broken element. This does not include product packaging. Some of your order is missing due to the package opening and being lost in transit. If your product is damaged, you have seven (7) days from the confirmed delivery date to report damage with photographic evidence.

WHAT WE DO NOT COVER:

Missing parcels or redelivery fees due to incorrect address information provided by you. Delays in transit, are the responsibility of carriers like USPS, UPS, FedEx, etc. Orders marked as unfulfilled or unshipped may be due to inventory issues or order delays. Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your courier and pay the required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from your refund.

HOW TO SUBMIT YOUR CLAIM:

If your parcel is lost or damaged, please contact customer service here Contact Form.

We will need your order number, description of the issue, and photos if applicable.