Refund Policy

100% Satisfaction Guarantee Qualifications

If you are unsatisfied with a DynaVap manufactured product you purchased from DynaVap, return it for a full refund within 90 days of your order date, no questions asked.  This 90-day 100% Satisfaction Guarantee covers all DynaVap Manufactured devices purchased directly from Dynavap.com. Products covered by this guarantee include The ‘M’, the ‘B’, VonG, Omni and WoodWynd Devices as well as tips, caps, condensers, spinning mouthpieces, the Armored Cap, DynaCoil, and SlingStash.

• The product does not need to be returned with the original packaging. 
• All returns must be from the original purchaser with proof of purchase. 
• Gifts - The customer must provide a connection to the original purchaser, such as an order number or proof of purchase. A DynaVap online store credit will be issued for gift returns.   
• The customer is responsible for any return shipping charges. 
• DynaVap will only refund the cost of the goods returned. We will not refund shipping charges, or any duties or taxes paid. 
• The refund will be processed after the return has been received and processed at DynaVap.
• If you purchased DynaVap products from a retailer location or website, please contact the retailer directly for any assistance with any problems you may encounter with your purchase. 
• If you have any questions or concerns with your purchase and you are not getting assistance from the retailer, please contact DynaVap Customer Support directly for further assistance. 

GIFTS 

If you are purchasing as a gift, please keep your proof of purchase. If the item was marked as a gift when purchased and you do not have proof of purchase, you will receive store credit. Once the returned item is received, a store credit code will be emailed to you for the current price of the item.

DynaVap Bundles

If you purchased a product as part of a bundle, you may receive partial credit based on the bundle pricing.