Troubleshooting Combustion issue

Troubleshooting combustion issues:

Are you heating your device and you keep combusting? Try the tips below to see if you get better results. 

   Heating with a torch:

- If using a torch, heat the cap in a quiet area.

- Listen and feel for the click that indicates proper heating.

- Heat the middle of the cap, not the end, and rotate while heating.

- If more than 6 seconds pass without hearing the click, stop heating and let it cool down.

     Heating with the Ispire Wand (without adapter):

- Adjust where you hold the device in the heating chamber.

- Ensure the cap slightly sticks out the other end of the heating chamber, so heat is not solely focused on the discs.

- If you don't get vapor on the first draw, try priming the tip by heating it until the click and letting it cool without drawing from your device.

- After the cool-down click, heat your device again and draw to see if you get better results.

    Using the adapter (if applicable):

- Make the following adjustments to the adapter if you haven't already:

- Remove the silicone glove from the glass cup.

- From the top of the device, with the screen and buttons facing up, insert the glass cup. It should easily drop into the chamber and slide into the glove.  

- Insert the silicone glove from the bottom into the heating chamber.

This adjustment helps lift the cup higher into the chamber, ensuring the cap receives the proper heat for notification.

You can also try the priming technique with the adapter adjusted as well.

If you've tried the techniques above and are still experiencing combustion without proper cap function, please contact Customer Support. 

We apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or need assistance, please feel free to reach out to us.